Shipping and Delivery Policy

What is Cognetix's Shipping Philosophy?

Cognetix.com promises to provide you with a best-in-class shopping experience at every step of the way. We assure you that all due precautions are taken so that your package reaches you intact. We take pride in delivering on time, every time!! If you have shopped with us earlier, we are of course confident that you already vouch for us!

 

How long will my order take to arrive?

An estimated delivery time is displayed on the Order Summary page. On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location.Sometimes, delivery may take longer due to bad weather, flight delays, political disruptions and other unforeseen circumstances. In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates.

 

Are there any shipping charges?

Cognetix.com offers absolutely free shipping on most products in India. On products belonging to Cognetix.com Add-on program, nominal shipping charges are applicable. To avoid paying shipping charges, just buy this product along with anything else from our website. Please note that this shipping charge is different from our Cash on delivery convenience fee. This is a fee of Rs. 39 that we charge only on COD orders and is completely waived off for all prepaid orders. The Cash on Delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.

 

Will I receive my order in a single package?

All Sold by Cognetix products will reach you in a single package.Bulky items will reach you in a separate package(s).

 

Can I expect delivery on all days of the week?

You can expect delivery of your order on business days. Business days are defined as all working days from Monday to Saturday, excluding national and state holidays.

 

Do you ship internationally?

Yes, we do ship internationally. For international shipping, you may reach out to us via any of the following channels.

Visit http://www.cognetix.com and place the order directly.

 Call us at 044 2656 0800 , 98410 76300

 

Why did I receive a partial Order?

Please check if your order contains items with different delivery time. Items with different delivery time are shipped to you separately so please don't worry your item is on its way.In some instances, there could be an item in your order that may have failed our Quality Check, which is done prior to dispatch, and don't have an alternate QC passed item. In such an event you may be sent that part of the Order that is available in stock. Be assured that we will make every attempt to procure the product/s unless cancelled by you.In case we are unable to fulfill your purchase we will refund you the payment made towards that item.

 

I am going out of town. Can you expedite my delivery?

We, at Cognetix take immense pride in being lightening fast. The current logistics infrastructure in India today doesn't allow us to expedite further at this time.

 

Cognetix.com's Nationwide Shipping Policy


Cognetix.com promises to provide you with a best-in-class shopping experience at every step of the way. We assure you that all due precautions are taken so that your package reaches you intact. We take pride in delivering on time, every time!! If you have shopped with us earlier, we are of course confident that you already vouch for us.

 

FREE Shipping

Cognetix.com offers absolutely free nationwide shipping on most products. On products belonging to the Cognetix.com Add-on program, nominal shipping charges are applicable. To avoid paying shipping charges, just buy this product along with anything else from our website. Please note that this shipping charge is different from our Cash on delivery convenience fee. This is a fee of Rs. 39 that we charge only on COD orders and is completely waived off for all prepaid orders.

 

ESTIMATED DELIVERY TIME

Delivery within 2 business days*

Your order will typically reach your doorstep within 2 business days if it is being shipped to the following areas

- Delhi NCR (Delivery within 24 hours in select locations)

- Metros- Select major cities given below:

An estimated delivery time is displayed on the Order Summary page. On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location.

 

Delivery in 2-5 business days

For Non Metros and cities not mentioned above, usually your order should reach your doorstep within 5 business days from the time it was confirmed with us. In few locations, the delivery may take longer, depending on the accessibility of your location by our logistics partners.

Sometimes, delivery may take longer due to bad weather, flight delays, political disruptions and other unforeseen circumstances. In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates.

 

Shipping from partner locations

To provide you with a plethora of shopping options, we have partnered with several brands. Some products in our catalogue are directly shipped from these partner locations. These are marked as Sold by Partner; and usually take 5-8 business days to reach your doorstep.

 

How do I track my Order?

Email and sms are sent to you after the Order is Shipped that contains the tracking number and name of the logistics provider.

Visit the website of the logistics provider and enter the tracking number for your shipment details.

Please find the list below

 http://gojavas.com   

 http://www.bluedart.com   

 http://www.firstflight.net

                                                 http://www.aramex.com

 http://www.gati.com

http://www.indiapost.gov.in

 http://www.dtdccourier.in

                                               

I used my tracking number to check the details my shipment but the information is not clear to me?

Courier companies use certain standard abbreviations and terminologies. Some of the most commonly used terms are explained below. If it didn't answer your question please call us.

Your order is on its way to your city.

 Your order has reached your city and we will attempt to deliver it today.

 We tried delivering your order at least once and we will try again in 48 hours.

 Your order was undelivered and is on its way back to our warehouse.


I should have received my order by now but I haven't. What do I do?

If you have the tracking information ( reference number and name of the Courier partner) please visit the courier partner's site and check for your Order. You can call the courier partner with your reference number for clarification. If you are not happy with the information, do give us a call with order number and we will be happy to help you.

 
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